FAQ

Frequently Asked Questions

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Future Resident FAQs

1. How long are your leases?

   • All leases are for a minimum of one year.

2. Can I rent if my credit is not great?

   • Yes, depending on your rental history. You may need a co-signer, higher deposit, or other options.

3. Will you check my criminal background?

   • Yes, we do not accept applicants with certain criminal backgrounds, including violence, theft, or felony convictions.

4. What is a security deposit?

   • A security deposit protects against damages. It is required before moving in, and the amount depends on your credit. It will be returned upon move-out, less any necessary deductions.

5. Do I need renter’s insurance?

   • Yes, it is required to cover losses from theft, fire, or damage. You must provide proof of insurance when signing your lease.

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New Resident FAQs

1. My phone line doesn’t work, what should I do?

   • Contact your phone carrier first. If unresolved, submit a maintenance request.

2. What payment methods are accepted?

   • Preferred payment is online (free via bank account, $35 for credit card). Cash is accepted through CashPay by Zego (with a $4 fee). Visit the leasing office to set up your account.

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Current Resident FAQs

1. How do I submit a maintenance request?

   • Contact your Community Manager to report any maintenance issues.

2. What should I do in an emergency?

   • For fire, flood, or major emergencies, dial 911. Other emergencies like no water or electricity can be reported to us 24/7.

3. What is considered a maintenance emergency?

   • No water, no hot water, no heat (if below 40°F), gas leak, clogged toilet, or broken window. Call us 24/7 or dial 911 for fire/flood.

4. Who pays for repairs in my unit?

   • We cover repairs unless damage was caused by you or your guests.

5. Can I make repairs on my own?

   • Please allow our service team to handle repairs. Discuss improvements with your Community Manager.

6. What happens if I lose my keys?

   • During business hours, visit the office for a replacement. After hours, contact a locksmith and provide a new key to the manager.

7. How much will my rent increase yearly?

   • Rent increases align with market rates and affordability indexes.

8. Do you offer Resident Referral Bonuses?

   • Yes, you can receive a bonus for referring new residents. Ask your Community Manager for the current bonus amount.

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Move-Out FAQs

1. How much notice is required to move out?

   • A written notice is required before moving out. The length of the notice is state-specific and will be detailed in your lease agreement.

2. Can I move out in the middle of the month?

   • Yes, with proper notice, and your rent will be prorated for your final month.

3. What is the penalty for leaving my lease early?

   • You must cover rent until the apartment is re-rented, along with make-ready costs. Some exceptions may apply.

4. Can I sublet my apartment?

   • No, subletting is not allowed. However, we may transfer your lease to a qualifying candidate.

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Payment & Account FAQs

1. How can I set up my online payment account?

   • You must have an email address on file with your Community Manager. Please email or call them directly to provide your email. You will receive an email to activate your account and an account number to log in and make payments.

2. I am trying to create an account but it’s not working. What should I do?

   • Contact your Community Manager to ensure your email address and account number are set up.

3. I am receiving an error message saying “invalid email,” what should I do?

   • Contact your Community Manager to verify your email address and account setup.

4. What is the company code for the payment app?

   • The company code is "dwassoc." You will also need to select the correct community for lot and home rent payments.

5. I can only see one account when making payments online. What should I do?

   • Contact your Community Manager for assistance.

6. What should I do if my rent payment account is locked?

   • Email or call your Community Manager directly to have your account unlocked.

7. Where can I pay my rent with cash?

   • Visit paylease.com/cashpay/search_locations and input your zip code to find a nearby location. Make sure you have your account number before going to the store.

8. Where can I get my CashPay account ID number?

   • Contact your Community Manager to get your CashPay ID number.

9. What do I give the store clerk to make my rent payment?

   • Provide the store clerk with your account number for Paylease CheckFree Pay and keep your receipt for your records.

10. Why won’t my payment be accepted?

• Rent payments must be made in full. Contact your Community Manager if you have questions.

1. What should I do if the CashPay system at the store is down?

• Try another local store or contact your Community Manager for further assistance.

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Own Your Home with Rent Credits – Start Today!

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FAQ: Using Rent Credits to Buy Your Home

1. What are Rent Credits?

   • Rent credits are a portion of your monthly rent that can be applied toward purchasing your home. Typically, up to 10% of your rent credits can be used as part of your down payment. This gives you the chance to buy a home with less money out of pocket, and in some cases, with no upfront costs, depending on lender approval.

2. How Can I Calculate My Rent Credits?

   • Rent credits are based on the portion of your rent allocated to your home, not the lot. Simply multiply your monthly home rent by the number of months you’ve been paying. You can apply up to 10% of your rent credits toward the purchase of a home.

Example:
If your total monthly home rent is $500.00 and you have rented for 12 months, you will have $6,000.00 in rent credits. This means you could use those credits toward the purchase of a home valued at $60,000 or less with no money down, pending lender approval.

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1. Can I Use Rent Credits for Any Home?

   • Yes! You can use your rent credits to purchase the home you’re currently living in, or you can choose a different home within our community.

2. What Lenders Do You Work With?

   • We partner with several trusted lenders who specialize in manufactured home financing:

     • 21st Community Lending– Apply Now

     • Manufactured Home Loans - Apply Now

     • Credit Human - Apply Now

     • Green State Credit Union - Apply Now

3. What Documents Will I Need to Apply?

   • Here’s what you’ll need to get started with your application:

     • A government-issued ID

     • Social Security Card or ITIN (depending on the lender)

     • Two most recent W-2s

     • Two most recent pay stubs

4. What Are My Next Steps?

   • Ready to own your home? Start by calculating your rent credits using our calculator, and then apply with one of our trusted lenders to begin the process. If you qualify, you could also get two months of free lot rent upon closing!

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Disclaimer: The information provided on this website is for educational purposes only and should not be construed as financial or legal advice. We do not endorse or recommend any specific lender, nor are we steering any individual toward a particular lender. All financial decisions should be made based on your own personal circumstances, and we encourage you to explore multiple options to find the lender that best suits your needs. Loan approvals, terms, and conditions are at the sole discretion of the lender and are subject to their review process. Please consult with a financial advisor or legal professional for advice specific to your situation.

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